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Appointments
Same Day / Urgent Appointments
These are for patients who need to be seen the same day or within 72 hours, depending on the urgency.
- Call the surgery during working hours 0208 527 2563
- Visit our reception desk and speak with a member of staff
Routine Appointments
Routine appointments are for Non-urgent clinical needs, Prescription queries, Blood test results & Admin tasks (e.g. sick notes, insurance forms, DVLA, letters). Up To 2 Weeks
Our receptionists will ask about your condition.
- This allows the triage doctor to prioritise your care appropriately.
- Withholding information may delay your care or result in an inappropriate appointment allocation.
Home Visits
If you can’t come to the surgery (you are housebound), you or a relative can request a home visit.
Please call reception, or your carer /relative can come into the surgery before 11 am to request the appointment.
- We may speak with the rapid response team, who can visit you on our behalf.
- Please be aware that our GPs will always call to assess the home visit request first.
Cancel an Appointment
We understand that plans change. If you no longer need your appointment, please cancel it as soon as possible. This helps us offer the slot to another patient in need.
Every cancelled appointment you tell us about helps another patient get care faster. Please give us as much notice as possible, especially for same-day or urgent appointments.
You can cancel your appointment easily in any of the following ways:
- Online via Klinik
- NHS App
- Call 0208 527 2563 and Speak to reception or leave a voicemail with:
- Your full name
- Date of birth
- Appointment date and time
- Reason for cancellation (optional)
- You can also cancel in person at our Reception Desk during opening hours
Need to Reschedule?
Please let us know in your cancellation message, or submit a new request online via Klinik.
Accessing Care beyond Penrhyn Surgery
As a patient at Penrhyn Surgery, you may sometimes receive care from services outside our practice.
Here’s what you need to know to help things run smoothly.
When the surgery is closed, you can still get help from either:
Important information
- The out-of-hours team has its own process for care. Please follow their instructions carefully.
- If they give you medications or investigation forms, please do not bring these to us expecting urgent follow-up.
- These requests will not be treated as urgent and may not be processed immediately, as it adds extra pressure to our team.