Disability Access

 

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Accessible Information

The Accessible Information Standard is a requirement that all NHS organisations, including GP practices, must follow to make sure that people who have a disability, impairment, or sensory loss or their carers, are given information in a format they can easily read or understand.

So, we can help and support you we want to know;

  • If you need information in a specific format, e.g., braille, large print, or easy read
  • If you need to receive information in a particular way
  • if you need someone to support you at appointments, e.g., a sign language interpreter or an advocate
  • We want to know if you lip-read or use a hearing aid or communication tool

Please let us know if you require any type of support so we can record this information and add it to your record.

You can do this by telling our reception team, doctor or nurse the support you need. It is best that you do this before needing an appointment, so the practice can make the necessary adjustments in advance.

 

Reasonable Adjustments

All disabled people have the right to reasonable adjustments. This includes when using healthcare, including GP practices.

We need to make it as easy for disabled people to use health services. This is called making reasonable adjustments.

Reasonable adjustments are changes that mean people with a disability can access the healthcare they need.

Reasonable adjustments are dependent on the person. Everyone has different needs. Some examples might include:

  • Making sure there is good access for people who use a wheelchair in the surgery
  • Providing plain English or easy-read appointment letters.
  • Giving someone a priority appointment if they find it difficult waiting in their GP surgery or hospital.
  • Offering a longer appointment if someone needs more time with a doctor or nurse to make sure they understand the information they are given.
  • Having a quiet space available for people waiting for their appointment.
  • Making sure there is a hearing loop system in consultation rooms
  • Using a communication chart to support a person with dementia during an appointment.

Please let us know if you require any type of adjustment to access your appointments, so we can record this information and add it to your record.

You can do this by telling our reception team, doctor or nurse the adjustments you need. It is best that you do this before needing an appointment, so the practice can make the necessary adjustments in advance.

 

How we support you

Penrhyn Surgery is committed to providing an inclusive and accessible environment for all our patients, including those with disabilities. We aim to ensure our services are accessible and to remove or minimise any barriers to access.

Parking

  • There are eight one-hour free, designated parking bays in front of the surgery premises.
  • These offer off-street parking for all patients who attend the surgery.

Entrance and Access

  • There is good access via a ramp at the front of the building.
  • The ramp is supported with handrails on both sides, ensuring safe and convenient access for all patients.
  • We also have ample access both at the side of the building and through the back door for wheelchair users to access our back garden.

Accessible Facilities

  • Hearing Assistance: A portable hearing assistance loop is available. This is portable, so can be used in the clinical room with the doctor or nurse. Please notify the receptionist or clinician you are seeing that you would benefit from using this when you check in, and we will happily make these arrangements for you. Please enquire at reception if you need it.
  • Motorised Scooters/Wheelchairs: The practice welcomes motorised scooters and wheelchairs in public areas, enhancing mobility for patients.
  • Blind/Partially Sighted: If you or family members are blind or partially sighted, we can give you a large print of our practice leaflet upon request. Please ask Reception for further information.

Accessible Toilet

There is an accessible toilet conveniently located at the rear of the venue with level access. It features a wide door, light door weight, and sufficient turning space for wheelchair users.

  • Well-Equipped: The toilet includes a dropdown rail, lever tap, mixer tap, and emergency alarm. Wall-mounted grab rails are available for additional support.
  • Baby Change Facilities: Located inside the accessible toilet, the baby change table is positioned at a suitable height. It also has a nappy disposal facility.

Guide Dogs

Guide dogs are welcome at the surgery but we ask that you be aware of other patients and staff who may have an allergy or fear of dogs.

Further Information: Guide Dogs

Other Disability Websites

 

Additional Information

Staff Training: Our staff receive disability awareness and equality training to provide the best possible support to all patients.

We welcome your feedback on the accessibility of Penrhyn Surgery. If you encounter any accessibility barriers or have suggestions for improvement, please contact us