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Call 111 when it's a concern, but less urgent than 999.

The NHS non-emergency number.

111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

If you’re Deaf and want to use the phone service, you can use the NHS 111 British Sign Language service available in your country:

• England – NHS 111 (BSL) interpreter service
• Scotland – NHS 24 111
• Wales – NHS 111 Wales
• Northern Ireland – NHS 111 Northern Ireland

You can also call 18001 111 on a textphone.

How NHS 111 works

You answer questions about your symptoms on the website, or by speaking to a fully trained adviser on the phone.

You can ask for a translator if you need one.

Depending on the situation you’ll:

• find out what local service can help you
• be connected to a nurse, emergency dentist, pharmacist or GP
• get a face-to-face appointment if you need one
• be told how to get any medicine you need
• get self-care advice

You can also get:

• a British Sign Language (BSL) video about NHS 111
• an audio guide to NHS 111

Evening and weekend GP appointments

Now available to Waltham Forest residents

Waltham Forest residents are now able to access more evening and weekend appointments with a GP and nurse at four primary care ‘hubs’ in the borough. These appointments are funded by Waltham Forest CCG and delivered by Waltham Forest GP Federation. The hubs are located in the following four practices and appointments are available for anyone who is registered with any GP practice in Waltham Forest:

• Triangle House Health Centre, 2-8 Harrow Rd, Leytonstone, London, E11 3QF
• Higham Hill Medical Centre, 258-260 Higham Hill Road, Walthamstow, London, E17 5RQ
• Handsworth Medical Centre, 5 Handsworth Ave, Chingford, London, E4 9PD
• Allum Medical Centre, Fairlop Rd, Leytonstone, London, E11 1BN

To support more people who need to be seen urgently by a local doctor, same day appointments in the hubs are available every weekday evening between 6.30pm – 10.00pm, and 8am – 8pm on weekends.

How to book:

Appointments can only be booked by calling 020 8519 3999.

Booking line hours:

• Monday to Friday: 12pm – 8pm
• Saturday to Sunday: 8am – 6pm

Accident & Emergency Department:

A & E departments are an Emergency service and are very busy. They should only ever be used in life threatening situations.

Please note that if you use the A & E department or call ambulances inappropriately you are endangering the lives of peoples who need their services.

Patients who use A & E and call ambulances inappropriately may be asked to leave our list.