End the abuse of staff in GP practices




Please watch this campaign video by the IGPM (Institute of General Practice Management) regarding ending the abuse of staff in GP practices.

In this video GP receptionists share the abuse they have experienced first hand. All have been frontline key workers during the pandemic. With the majority of GP Practice Staff (78%) facing threatening behaviour, racist or sexist abuse from patients, and 83% reporting having called the police for help, the Institute of General Practice Management (IGPM) launches a campaign to end all abuse towards general practice staff.

As doctors, caring for patients is why we came into this profession. It is increasingly demoralising and now, seemingly dangerous for us to have to work in conditions where a lack of support, understanding and resources, alongside the demands of the pandemic, place us in an unacceptable position, and at increasing risk. Responding to these reports and incident where a number of staff working in a Manchester GP surgery were injured and had to go to hospital after a violent attack carried out by a patient, BMA GP committee chair has written to Mr Sajid Javid. Please see BMA letter to Secretary of State for Health 

Published: Dec 29, 2021